Terms & Conditions

1. About These Terms

These Terms and Conditions apply to:

• reservations made directly with MedAsia Hotel & Spa;
• reservations made through the Hotel’s official website;
• use of the Hotel’s website;
• accommodation and services supplied by the Hotel.

By making a reservation, using our website or staying at the Hotel, you confirm that you have read and accepted these Terms and Conditions.

2. Reservations

A reservation is not confirmed until:

• the required guest and booking information has been provided;
• the applicable payment, deposit or card guarantee has been accepted; and
• the Hotel has issued a booking confirmation.

Guests must review the confirmation carefully and inform the Hotel promptly of any incorrect dates, room types, guest names or other details.

The person making the reservation must:

• be at least 18 years old;
• be legally capable of entering into the booking agreement;
• provide accurate information;
• have the authority to make the booking for all guests included in the reservation.

The lead guest is responsible for communicating these Terms and Conditions to the other members of the booking.

3. Rates and Charges

The applicable room rate, taxes, services and inclusions will be shown during the booking process or in the booking confirmation.

Unless expressly stated otherwise:

• rates are quoted in euro;
• rates apply per room and per night;
• additional guests, services, meals and facilities may carry additional charges;
• statutory taxes, environmental contributions or other government charges may be payable;
• promotional rates may be subject to separate restrictions;
• access to external venues, restaurants, beach clubs, nightlife or other MedAsia facilities is included only where expressly stated in the booked package.

The Hotel reserves the right to correct clear pricing, system or typographical errors. Where a material error affects a confirmed booking, the Hotel will contact the guest and offer the option to accept the corrected price or cancel the affected booking without penalty.

4. Payment and Card Pre-Authorisation

Depending on the rate selected, the Hotel may require:

• full payment at the time of booking;
• a partial deposit;
• a valid payment card as a guarantee;
• payment on arrival;
• a security deposit or card pre-authorisation at check-in.

The payment card used for the reservation may need to be presented at check-in together with identification.

Where the cardholder will not be present, the Hotel may request advance authorisation or an alternative payment method.

The guest is responsible for any bank, exchange-rate or card-provider charges.

5. Cancellations, Amendments and No-Shows

Cancellation and amendment conditions depend on the selected rate.

The specific conditions shown during the booking process and in the booking confirmation form part of the reservation agreement.

Non-refundable reservations

Non-refundable reservations must be paid in accordance with the rate conditions and cannot normally be cancelled, amended or refunded.

No-shows

Where a guest does not arrive and has not cancelled within the applicable cancellation period, the Hotel may charge the amount stated in the booked rate conditions and cancel the remaining nights of the reservation.

Early departure

Guests who leave before the confirmed departure date may remain responsible for the accommodation charges stated in their booking conditions.

Hotel reservations for accommodation supplied on specific dates are generally excluded from the standard EU 14-day cooling-off right. The applicable cancellation conditions are therefore the conditions displayed before the booking is completed.

6. Check-In and Check-Out

Check-in: from 3:00 pm Check-out: by 11:00 am

Early check-in and late check-out are subject to availability and may incur an additional charge.

Rooms are not guaranteed to be available before the official check-in time.

7. Identification and Guest Registration

Guests may be required to present a valid passport, national identity card or other legally accepted identification at check-in.

The Hotel may collect guest-registration information required under Maltese tourism, security or other applicable laws.

The Hotel may refuse check-in where:

• valid identification is not provided;
• the reservation cannot be verified;
• required payment or security authorisation is declined;
• the person checking in is not authorised to use the booking;
• accommodating the guest would breach the law or Hotel safety rules.

8. Children and Minors

Guests under 18 years old must be accompanied by a parent, legal guardian or authorised responsible adult, unless the Hotel has approved another arrangement in writing.

The Hotel may request documentation confirming parental or guardian authorisation.

Children must be supervised appropriately throughout the Hotel, particularly around the swimming pool, spa, gym, terraces and other recreational facilities.

9. Room Occupancy

Only registered guests may stay overnight.

The maximum occupancy stated for the room must not be exceeded. Infants and children may count towards maximum occupancy depending on the room type and applicable safety requirements.

Additional guests must be approved and registered by the Hotel and may be subject to additional charges.

Guests may not resell, transfer or commercially advertise their reservation without the Hotel’s written consent.

10. Room Allocation and Special Requests

Room photographs and descriptions are representative. Individual rooms may vary in layout, furniture, decoration, outlook or dimensions.

Specific room numbers, floors, views, bed configurations and adjoining rooms cannot be guaranteed unless expressly confirmed by the Hotel in writing.

We will make reasonable efforts to accommodate special requests, but all requests remain subject to availability.

Where the booked room type becomes unavailable, the Hotel may provide an equivalent or higher-category room without additional charge.

11. Hotel Facilities

Opening hours and availability of the swimming pool, spa, gym, restaurants, rooftop areas, conference facilities and other amenities may vary.

Facilities may be temporarily restricted or closed because of:

• maintenance;
• private events;
• health and safety requirements;
• weather;
• licensing restrictions;
• operational requirements;
• circumstances beyond the Hotel’s reasonable control.

Where a facility forms a material and expressly confirmed part of the booking, the Hotel will act reasonably to provide an appropriate alternative or remedy where required by law.

Spa treatments, restaurant reservations, external activities and access to affiliated venues may require separate bookings and may be governed by additional terms.

12. Guest Conduct and House Rules

Guests must behave respectfully towards other guests, visitors, employees and Hotel property.

The following are prohibited:

• threatening, abusive, discriminatory or disruptive conduct;
• excessive noise;
• violence or harassment;
• illegal activity;
• possession or use of illegal substances;
• tampering with fire, safety or security equipment;
• smoking or vaping in designated non-smoking areas;
• bringing dangerous, flammable or prohibited items into the Hotel;
• unauthorised parties, events, commercial filming or professional photography;
• causing damage to the Hotel or inconvenience to other guests.

The Hotel may require a guest to leave where their behaviour creates a safety risk, seriously disturbs others, damages property or breaches applicable law or these Terms.

In serious cases, no refund will be due for unused accommodation, subject to applicable consumer law.

13. Smoking

Smoking and vaping are permitted only in designated areas.

14. Visitors

Visitors may be required to register with reception and provide identification.

The Hotel may restrict visitor access for security, capacity, licensing or operational reasons.

Visitors are not permitted to stay overnight unless they are added to the reservation, registered and any additional charges are paid.

The registered guest remains responsible for the conduct of their visitors.

15. Damage and Additional Charges

Guests are responsible for damage, loss, excessive cleaning or additional costs caused by themselves, members of their booking or their visitors.

The Hotel may charge the payment card provided, use the security deposit or issue an invoice for reasonable costs resulting from:

• damage to rooms, furniture or equipment;
• missing Hotel property;
• smoking in prohibited areas;
• excessive cleaning;
• unauthorised guests;
• unpaid food, beverage, spa or other charges;
• loss of keys, cards or access devices.

The Hotel will provide reasonable supporting information for material charges upon request.

16. Personal Belongings

Guests are responsible for taking reasonable care of their belongings.

Where provided, guests are encouraged to use the in-room or reception safe for passports, cash, jewellery and other valuable items.

Any loss or suspected theft should be reported to reception immediately.

The Hotel’s responsibility for lost, stolen or damaged belongings will be determined in accordance with applicable Maltese law. Nothing in these Terms excludes any responsibility that cannot legally be excluded.

17. Parking and Vehicles

Where parking is available, it may be subject to availability, additional charges and separate parking rules.

Vehicles and items left inside them remain at the owner’s risk, except where loss or damage results from circumstances for which the Hotel is legally responsible.

18. Accessibility and Special Requirements

Guests should inform the Hotel before arrival of any accessibility requirements or other assistance needed.

We will make reasonable efforts to provide appropriate accommodation and services, subject to the Hotel’s facilities, room availability and applicable requirements.

19. Events, Photography and Recording

The Hotel may host private events, entertainment or other activities.

The Hotel will take reasonable measures to limit unnecessary disturbance. Guests should contact reception where they experience a material issue during their stay so that the Hotel has an opportunity to address it.

Commercial photography, filming, interviews, events, product shoots and professional content production require prior written approval.

20. Hotel Cancellation or Relocation

In exceptional circumstances, the Hotel may be unable to provide the confirmed accommodation because of a safety issue, emergency, serious operational failure or another circumstance outside its reasonable control.

Where this occurs, the Hotel will act reasonably and, depending on the circumstances and applicable law, may:

• offer comparable alternative accommodation;
• offer alternative dates;
• refund the affected accommodation payment;
• provide another appropriate remedy.

The Hotel will not downgrade a guest without providing an appropriate price adjustment or alternative remedy where required.

21. Events Beyond Our Reasonable Control

The Hotel will not be responsible for a failure or delay caused by circumstances that could not reasonably have been prevented or controlled.

Such circumstances may include severe weather, natural disasters, fire, utility interruption, government restrictions, public-health emergencies, industrial action, transport disruption, civil disturbance or failure of essential third-party services.

This clause does not remove any rights or remedies that guests have under mandatory consumer law.

22. Liability

The Hotel will provide its accommodation and services with reasonable care and skill.

Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability arising from fraud, deliberate misconduct or any mandatory consumer right.

Subject to applicable law, the Hotel is not responsible for:

• losses that were not reasonably foreseeable;
• losses caused by inaccurate information supplied by the guest;
• failure by the guest to follow reasonable safety instructions;
• services supplied independently by third parties;
• business losses arising from a private consumer booking.

23. Website Use and Intellectual Property

The website, including its design, branding, text, photographs, graphics and other content, is owned by or licensed to MedAsia Hotel & Spa.

Content may not be copied, reproduced, distributed, modified or used commercially without prior written permission, except where permitted by law.

Users must not:

• attempt to gain unauthorised access to the website;
• introduce malicious code;
• interfere with the website’s operation;
• use automated systems to extract website content without permission;
• use the website for fraudulent or unlawful purposes.

24. Website Information and Availability

We take reasonable steps to keep website information accurate and updated. However, availability, opening hours, facilities, imagery and descriptions may change.

The website may occasionally be unavailable because of maintenance, technical issues or circumstances outside our control.

Third-party links are provided for convenience. The Hotel is not responsible for the content, security or practices of external websites.

25. Privacy

Personal information is processed in accordance with the MedAsia Hotel & Spa Privacy Policy and applicable data-protection law.

26. Complaints

Guests should raise any problem with reception or the duty manager as soon as possible during their stay. This gives the Hotel a reasonable opportunity to investigate and resolve the matter.

After departure, complaints may be submitted to:

Email: info@medasiahotelmalta.com
 Postal address: The Strand, 90 Triq ix-Xatt, Sliema, Malta

Please include the booking name, reservation number, stay dates and a description of the issue.

Where a consumer dispute cannot be resolved directly, guests may be entitled to seek assistance through Malta’s consumer-protection or alternative dispute-resolution procedures. The MCCAA describes ADR as an independent process for attempting to settle a dispute outside court.

27. Governing Law and Jurisdiction

These Terms and Conditions are governed by the laws of Malta.

Any dispute will be subject to the jurisdiction of the Maltese courts, without affecting any mandatory rights a consumer may have under the laws applicable to them.

28. Changes to These Terms

The Hotel may update these Terms and Conditions from time to time.

The terms applicable to an accommodation reservation will normally be those presented to the guest when the booking was made, together with any later changes expressly agreed between the Hotel and the guest.